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Visitors with a disability
AccessibilityThis way you can make the most of your visit
Almost all of Toverland and most of its attractions can be visited if you have a disability. You visit an attraction in many cases via an alternative entrance (often via the exit) of the attraction or via a lift, for example.
Facilities at a glance:
✓ Enjoy an additional discount as visitors with disabilities: purchase your ticket from the Guest Services Department
✓ Almost all attractions can be visited with a disability
✓ Make use of the alternative entrances with a disabled wristband
Almost all of Toverland and most of its attractions can be visited if you have a disability. You visit an attraction in many cases via an alternative entrance (often via the exit) of the attraction or via a lift, for example.
Facilities at a glance:
✓ Enjoy an additional discount as visitors with disabilities: purchase your ticket from the Guest Services Department
✓ Almost all attractions can be visited with a disability
✓ Make use of the alternative entrances with a disabled wristband
What can I do before my Toverland visit?
What can I do before my Toverland visit?
• Complete a 'Visitors with disabilities' statement online.
• Need a wheelchair? It is possible to hire a Toverland wheelchair for your visit day. Availability of these is limited, so please contact us by phone well in advance of your visit: 077 467 7050.
• Ticket purchase? You can purchase a ticket from Guest Services with an added discount. This is not possible online. Check the pricing calendar for current prices.
• Book your visit for free. We ask you to reserve your visit day in advance via a free online reservation. Please note that this is not yet a valid entry ticket.
How does it work at the entrance?
• Report to the Guest Service Desk (in front of the left entrance) with your 'Visitors with disabilities' declaration.
• If you haven't filled it in yet, you can still complete it at Guest Services.
• For non-visible disability statements, we may ask for proof of identity and a statement from a GP, doctor or psychologist.
• At Guest Services, you can then pay for your discounted ticket. After checkout, you will receive a blue or orange disabled wristband.
• Independent visit
Guests who can enter or exit an attraction independently will receive a blue band.
• Guidance needed
Guests who need guidance when entering or leaving an attraction will be given an orange band. Companions must be at least 18 years of age or older.
What can I do in the park?
Almost all of Toverland and most of its attractions are accessible to visitors with disabilities.
Depending on your wristband and whether you visit the park independently or accompanied, different guidelines apply. We advise reading through these carefully, perhaps even before your visit. Take a look at the clear accessibility chart in advance.
• Follow on-site signage in the park with a clearly recognizable wheelchair icon.
• Through alternative entrances (often the exit), you can access these attractions with your wristband. This also applies to your companions. This separate waiting area is not designed as a meandering pathway and is stimulus-free as much as possible.
• A lift is available at some attractions.
Check out the Toverland app. Find disability accessibility information in the Toverland app.
What can I do before my Toverland visit?
• Complete a 'Visitors with disabilities' statement online.
• Need a wheelchair? It is possible to hire a Toverland wheelchair for your visit day. Availability of these is limited, so please contact us by phone well in advance of your visit: 077 467 7050.
• Ticket purchase? You can purchase a ticket from Guest Services with an added discount. This is not possible online. Check the pricing calendar for current prices.
• Book your visit for free. We ask you to reserve your visit day in advance via a free online reservation. Please note that this is not yet a valid entry ticket.
How does it work at the entrance?
• Report to the Guest Service Desk (in front of the left entrance) with your 'Visitors with disabilities' declaration.
• If you haven't filled it in yet, you can still complete it at Guest Services.
• For non-visible disability statements, we may ask for proof of identity and a statement from a GP, doctor or psychologist.
• At Guest Services, you can then pay for your discounted ticket. After checkout, you will receive a blue or orange disabled wristband.
• Independent visit
Guests who can enter or exit an attraction independently will receive a blue band.
• Guidance needed
Guests who need guidance when entering or leaving an attraction will be given an orange band. Companions must be at least 18 years of age or older.
What can I do in the park?
Almost all of Toverland and most of its attractions are accessible to visitors with disabilities.
Depending on your wristband and whether you visit the park independently or accompanied, different guidelines apply. We advise reading through these carefully, perhaps even before your visit. Take a look at the clear accessibility chart in advance.
• Follow on-site signage in the park with a clearly recognizable wheelchair icon.
• Through alternative entrances (often the exit), you can access these attractions with your wristband. This also applies to your companions. This separate waiting area is not designed as a meandering pathway and is stimulus-free as much as possible.
• A lift is available at some attractions.
Check out the Toverland app. Find disability accessibility information in the Toverland app.
How does it work?
If you want to visit the alternative entrances (often via the exit) to the attractions, you will need an orange or blue entrance band. This depends on whether you can visit the attractions independently or accompanied (minimum 18 years).
Independent visit
Does the following apply to you:
• You can visit and leave an attraction independently. Also in case of an evacuation to alternative locations.
• You are able to go through the entire duration of the attraction without assistance.
• You can follow verbal or visual instructions from our staff.
You will receive a blue band and can visit the attractions independently through the special entrances. You are permitted to take additional maximum 3 guests on most attractions.
Accompanied visit
Does the following apply to you:
• You cannot enter or exit an attraction independently, but you can if accompanied by one adult (at least 18 years or older).
• You are able to go through the full duration of the attraction with the help of the attendant.
Then you will receive an orange band and can visit the attractions accompanied using the special entrances. You are permitted to take additional maximum 3 guests on most attractions.
If you want to visit the alternative entrances (often via the exit) to the attractions, you will need an orange or blue entrance band. This depends on whether you can visit the attractions independently or accompanied (minimum 18 years).
Independent visit
Does the following apply to you:
• You can visit and leave an attraction independently. Also in case of an evacuation to alternative locations.
• You are able to go through the entire duration of the attraction without assistance.
• You can follow verbal or visual instructions from our staff.
You will receive a blue band and can visit the attractions independently through the special entrances. You are permitted to take additional maximum 3 guests on most attractions.
Accompanied visit
Does the following apply to you:
• You cannot enter or exit an attraction independently, but you can if accompanied by one adult (at least 18 years or older).
• You are able to go through the full duration of the attraction with the help of the attendant.
Then you will receive an orange band and can visit the attractions accompanied using the special entrances. You are permitted to take additional maximum 3 guests on most attractions.
Complete the declaration yourself
Download the 'Visitors with a disability declaration' below or receive it from the Guest Service! Based on this, you will receive a colored wristband that suits you.
✓ Fill in the declaration truthfully. In case of doubt, medical evidence may be requested.
Download the 'Visitors with a disability declaration' below or receive it from the Guest Service! Based on this, you will receive a colored wristband that suits you.
✓ Fill in the declaration truthfully. In case of doubt, medical evidence may be requested.
A few exceptions
Almost all Toverland attractions can be visited with or without supervision, but there are some exceptions for safety reasons.
• Fēnix: you need to be at least 140 cm (instead of 132 cm). Seats are allocated on the train where this height is required.
• Paarden van Ithaka: guidance is possible if the disabled visitor is between 90 and 110 cm.
• Drakenslangen: guidance is possible if your collective weight does not exceed 100 kg.
• Kletterparcours: this attraction is not accessible to visitors with disabilities or wheelchair users
Almost all Toverland attractions can be visited with or without supervision, but there are some exceptions for safety reasons.
• Fēnix: you need to be at least 140 cm (instead of 132 cm). Seats are allocated on the train where this height is required.
• Paarden van Ithaka: guidance is possible if the disabled visitor is between 90 and 110 cm.
• Drakenslangen: guidance is possible if your collective weight does not exceed 100 kg.
• Kletterparcours: this attraction is not accessible to visitors with disabilities or wheelchair users
How do I visit an attraction?
Almost all attractions have an alternative entrance. You then usually visit the attraction via the exit, and you therefore don’t need to wait in the regular queue. This alternative entrance does not give priority: it does not necessarily mean that it is your turn immediately or that the waiting time for this entrance is shorter.
Facilities alternative entrance:
• This queue does not have a meandering character, so you often wait in a single room or corridor.
• This queue therefore has less stimuli.
• Physical obstacles may be present, such as stairs.
• These attractions feature a lift.
Check the accessibility chart for each attraction to see how many stairs a queue contains and if there are other things to consider.
Almost all attractions have an alternative entrance. You then usually visit the attraction via the exit, and you therefore don’t need to wait in the regular queue. This alternative entrance does not give priority: it does not necessarily mean that it is your turn immediately or that the waiting time for this entrance is shorter.
Facilities alternative entrance:
• This queue does not have a meandering character, so you often wait in a single room or corridor.
• This queue therefore has less stimuli.
• Physical obstacles may be present, such as stairs.
• These attractions feature a lift.
Check the accessibility chart for each attraction to see how many stairs a queue contains and if there are other things to consider.
Additional useful information
Safety
For safety reasons, it is not possible to enter an attraction with a large group of visitors with reduced mobility in the event of an evacuation. Large groups are therefore divided into smaller groups.
Toilets
All our toilets are wheelchair accessible, except in Ithaka (near the exit of Troy). All our toilets for guests with reduced mobility are equipped with a table, for any additional help. These areas are located in or near the toilets.
Restaurants and shops
All our restaurants and shops are accessible to guests and wheelchairs. In the Maximus' Blitzpunkt & Trojaanse Schatten, the size of these shops means there is less room to move around.
Safety
For safety reasons, it is not possible to enter an attraction with a large group of visitors with reduced mobility in the event of an evacuation. Large groups are therefore divided into smaller groups.
Toilets
All our toilets are wheelchair accessible, except in Ithaka (near the exit of Troy). All our toilets for guests with reduced mobility are equipped with a table, for any additional help. These areas are located in or near the toilets.
Restaurants and shops
All our restaurants and shops are accessible to guests and wheelchairs. In the Maximus' Blitzpunkt & Trojaanse Schatten, the size of these shops means there is less room to move around.
View accessibility at:
Not everything clear yet?
We understand that you still have a lot of questions. Therefore, please read the details on this page or view the answers to frequently asked questions.
We understand that you still have a lot of questions. Therefore, please read the details on this page or view the answers to frequently asked questions.
Get on the rides at home
Do you want to be well prepared for all the attractions and not be surprised? Then watch the (360°) onrides at home on the YouTube channel of Toverland!
