General terms and conditions

View: Parkreglement

Regular park tickets

• Entrance ticket from 90 cm – Children smaller than 90 centimeters can visit the park for free.
  General Terms and Conditions:
   
• This entrance ticket entitles one person to one-time access to Toverland Theme Park.
  No money will be refunded on this card.
  Tickets that have already been scanned are no longer valid. Toverland is not liable if tickets have been obtained outside the regular sales channels. It is prohibited to (re)sell (already used) entrance tickets.
   
• This entrance ticket is not valid in combination with other promotions or offers.
  Tickets that have already been purchased can only be rescheduled or cancelled for exceptional reasons, such as the death of a family member or other medical reasons.
  Toverland is not responsible for the loss, damage or theft of this ticket.
  The entrance ticket cannot be exchanged for cash and/or other Toverland services.
  Toverland Theme Park reserves the right to close its doors in the event of large numbers of visitors and in the event of a buyout. This entrance ticket therefore does not guarantee entry.
  By entering the park, the visitor agrees to the park regulations.

KvK: 14067923
BTW: NL 809 354 421 B01

View: General terms and conditions: Toverland subscription

Toverland B.V. considers your privacy very important. We will therefore process and use your data in a secure manner, entirely in accordance with the General Data Protection Regulation. In this privacy statement, we explain to you which data we collect from you and why we do this. You can also read in this statement what your rights are with regard to this processing. For questions about your privacy, you can contact us via privacy@toverland.nl.

Article 1: Who are we?
Toverland B.V. is a private limited company, established in (5975 MR) Sevenum at Toverlaan 2. We are registered in the trade register of the Chamber of Commerce under number 14067923. We are the controller of your personal data.

Article 2: What data do we use?
Here you can find an overview of the data we process from you, why we do this, what legal basis we have to be allowed to process this data from you and how long we will store this data.

As a visitor to the park, we process your name, any company name, address, email and other data that are necessary to optimally provide our services to you. This may include the age of the visitors, any signature and other (personal) data that you enter yourself when making a reservation. We use this data to make you a satisfied visitor during the term of our agreement. We store this data for up to 1 year after the end of our agreement. After this period, your data will be anonymized. In addition, this data will be stored by the CDP for a maximum of 5 days, unless you have been a subscriber in the past 2 years, have subscribed to the newsletter or have filled in a (contact) form on the website in the past 2 weeks.

In the case of a group request, including a school trip, we also process the name of your organization, business address, telephone number, email address, invoice address, age and height of the people in the group and contact details of the contact person.

As a subscriber, we process your name, gender, email address, telephone number and date of birth. Optionally, you can also leave your address. In addition, your in-park purchases, including food & beverage, are stored in the CDP system if you have your subscription card scanned at the checkout. We delete this information no later than 2 years after the termination of your subscription. In the case of requests for gift subscriptions, we additionally process the name, address, telephone number and gender of the applicant.

When you stay in our accommodation, we process your salutation, initials, name, address, language, e-mail address, telephone number, date of birth and, if applicable, your subscription number from you as the main booker. We process the name, dates of birth and any subscription numbers from the other guests in the booking. We store this data for up to 7 years after your last stay.

When you make a (business) request for an event, we process the name of your organization, gender, name, address, title, position, billing address, telephone number and e-mail. If the request does not result in an agreement, the quotation will be deleted after 1 year. If we do result in a booking, we will delete this data 7 years after your booking.

When you make a reservation for our restaurant, we process your name, address, email and telephone number. If applicable, we also process dietary requirements. We delete this data 2 weeks after your request, unless you have been a season ticket holder in the past 2 years, have made a ticket purchase in the past 4 days or are subscribed to one of our newsletters.

When you purchase our merchandise, we process your name, address and email address. When you purchase a gift voucher, we also optionally process your gender so that we can address you correctly. We store the data of your order for up to 7 years after your last purchase in our administration for the Tax Authorities.

For invoicing and financial administration, we process your name, job description, email, telephone number and any fax for you as a contact person. In addition, we process any company name with associated Chamber of Commerce data and VAT number, the sector and size of your company, invoice address, website, bank details and outstanding balance. Without this data, we cannot process your payment. According to a legal obligation of the Tax Authorities, we must store this data for 7 years. After this period, we will anonymize this data of yours.

If you unexpectedly have a complaint about our services, you can submit it via the form on the website. We will process your name, email address, telephone number and the content of and communication regarding this complaint in order to arrive at the best possible solution for you. Optionally, we also process your gender in order to be able to address you in the correct manner. We use this data for optimal execution of the agreement. We will delete data relating to complaints 1 year after handling.

We have a commercial interest in using some of your personal data for marketing purposes. We process your name, email and country where you are located for direct marketing and/or sending vacancy alerts. We will delete this data as soon as you unsubscribe from our newsletter or indicate that you no longer wish to be contacted by us. When you register for the zoning plan newsletter, we also process your place of residence.

When you participate in one of our competitions, you must leave your name and email address. We will delete this data after the closing date of the competition.

To enable and optimize this website, we use analytics services. We have a commercial interest in using your surfing behavior and related data to analyze our service and improve it where necessary. We will track your use of our website with Google Analytics and are bound by the retention periods of this party.

This service uses cookies. Cookies are small pieces of information that are sent to your browser when you visit our website and are then stored on the hard drive or in the memory of the device with which you visit our website. These cookies will not damage your devices.

For further cookies that we place, we refer you to our cookie statement.

To enable the posting of reviews about our services, we process the content of your message as it is posted on Tripadvisor. These messages are passed on to us anonymously. We can post reviews about our services on our website and social media channels for commercial reasons and we will remove them when they are no longer representative of our business operations or when you request this.

If you want to contact us via the website, we ask for your name, email and telephone number. Optionally, you can also enter your address and gender. By sending the contact form, this information, as well as your IP address, becomes visible to us so that we can contact you. We delete the information from a sent contact form 2 weeks after the contact request has been completed, unless an agreement arises from this.

For the benefit of your personal account as a subscriber, we process a password. We store this password encrypted in combination with your email address and/or username. We do this to prevent security fraud. In addition, we process the information that you enter yourself, your invoice information and any messages in this account. We store this account information until you delete your account.

For security reasons, we use camera surveillance in our spaces. We do this on the basis of a social interest. We will store these camera images for a maximum of four weeks.

When we conduct a guest satisfaction survey, we process your gender, date of birth, address and email address for the purpose of this survey. We delete this data as soon as our survey has been completed.

Article 3: How do we obtain this data?
We have obtained the above data from you as a customer, contact person or website visitor, because you have provided this data to us. In addition, we may collect your data via LeadElephant.

We do our utmost to ensure that data about minors is only collected with parental consent. If you are convinced that we have collected personal data from a minor without this consent, please contact us.

Article 4: What rights do you have with regard to this data?
The General Data Protection Regulation has given you a number of rights with regard to the personal data that you allow us to process.

Inspection - You can request us to inspect your data at any time.

Amendment - If you want to have your data adjusted, improved, supplemented, shielded or deleted based on inspection, you can submit a request to this effect. As a subscriber, you can also adjust a number of details in your personal account.

Objection - You can object to the processing of your data based on a weighing of interests.

View: General terms and conditions: groups, schools and youth associations

View: General terms and conditions: policy for visitors with disabilities

These regulations apply to all websites (hereinafter: the websites) that are managed by Attractiepark Toverland B.V. and all its affiliated companies. By participating in promotions and/or competitions of Toverland and the websites, you accept these complete regulations. If specific rules are drawn up for certain promotions or competitions, those rules will be considered supplementary to these regulations.

General terms and conditions:
All employees of Attractiepark Toverland B.V. and their direct family members are excluded from participating in competitions.

For each competition and/or promotion, you must be 16 years or older, or have permission from your parent or guardian, to be able to participate.

The prize you win is personal, so it cannot be transferred to someone else.

The prize you win cannot be exchanged or paid out in cash.

Prizes are not valid in combination with other offers.

For organizational or legal/statutory reasons, Toverland Amusement Park may change certain parts of these regulations without prior notice or subsequent notification.

Data from participants in promotions or competitions are stored in a database. If Toverland so wishes, it can keep participants informed of its activities, for example by e-mail. Toverland Amusement Park will arrange this correspondence itself, in full compliance with the applicable laws and regulations. The stored data will not be passed on to third parties, unless you have given permission for this.

By participating, you give permission for the use of your name and data for publicity purposes. For example, the winner may be mentioned in the Toverland Amusement Park newsletter.

No correspondence can be entered into regarding the results of promotions or competitions. Draws and announcements of winners are final.
Toverland Amusement Park or affiliated partners will personally inform the winners about their prize.

Participants who demonstrably abuse the competition may be excluded from participation.

Toverland Amusement Park is not liable for any typographical, printing or typographical errors.
In cases not covered by these conditions, a decision will be made by Toverland Amusement Park.

This competition is exclusively governed by Dutch law.

By participating in the competition, the participant agrees to the above campaign conditions.

When you submit a photo and/or video, you agree that this image may be used and published by Toverland for printed or digital media, such as social media, the website, brochures, park map and videos.

If we use your submitted photo and/or video, you will receive 4 entrance tickets for Toverland once. These tickets will be valid for at least 1 year after receipt of the tickets and can be used on all opening days of Toverland.

In that case, we will contact you prior to the first use and send these tickets by e-mail. In principle, we will not contact you again the next time your images are used, unless we want to use the images in paid advertising (e.g. paid advertisements on social media, in magazines/newspapers or cinema commercials).

Before sharing the images, check whether everyone who is clearly visible on them agrees to you submitting these images. By agreeing to these terms and conditions, you confirm that you have permission from these people.

You remain the owner of the images at all times; you only give us permission to use your images.

If you change your mind and you do not want your submitted images to be used after all, please contact us via marketing@toverland.nl. We will then no longer use your images in future/new expressions.

Toverland B.V. values your privacy greatly. We will process and use your data in a secure manner, in full compliance with the General Data Protection Regulation (GDPR). In this privacy statement, we will explain the data we collect from you and the reasons behind it. You will also find information about your rights regarding this data processing in this statement. If you have any questions about your privacy, please contact us at privacy@toverland.nl.

Article 1 Who are we?
Toverland B.V. is a Private Limited Company, located at Toverlaan 2, (5975 MR) Sevenum. We are registered in the Chamber of Commerce under number 14067923. We are the data controller for your personal information.

Article 2 What data do we use?
Here, you can find an overview of the data we process from you, why we do this, the legal basis for processing your data, and how long we will retain this data.

Through the Toverland app, you can access information such as waiting times, showtimes, opening hours, as well as a park map with navigation features and the ability to create a favorites list.

We process your name, email, and other necessary data to grant you access to our app. With this information, you can create an account, allowing us to personalize your app experience as much as possible. This process also involves the processing of data from your device and a password. Creating an account is not mandatory to use the app.

When you purchase tickets through the app, we also process your name, email, and payment details. Optionally, you can also provide your postal code, country, and date of birth.

On the map, if you enable location services, you can see your current location in the park and navigate to your next destination. Providing this data is not mandatory, but this feature will not work fully without it. Your location data is limited to the app and will not be stored by us. Push notifications related to your location data may also be sent to you if you give your consent.

We use this data to make you a satisfied app user. In case you have a complaint about our services, we will process your name, email, phone number, and the content of and communication about this complaint in order to provide the best possible solution. We use this data for the optimal execution of the agreement. Data related to complaints will be deleted 1 year after resolution.

To enable and optimize our app, we use analytics services. We have a commercial interest in using your browsing behavior and related data to analyze our service and make necessary improvements. We will track your app usage with Google Analytics 4, Heatmaps, and Clarity, and we are bound by the retention periods of these service providers. These services use cookies.

However, we highly prioritize protecting your privacy. Therefore, we have taken the following measures regarding these analytical cookies to minimize the impact on your privacy:

We have entered into data processing agreements with these providers, agreeing that they will not use your data for other purposes, and we mask a part of your IP address. Since the statistics are collected anonymously, no consent is required for placing analytical cookies.

To enable the posting of reviews about our services, we process the content of your message, along with your name and/or company name and logo if desired. Reviews about our services may be posted on our website and social media channels for commercial purposes and will be removed when they are no longer representative of our business operations or if you request their removal.

Article 3 How do we obtain this data?
We have obtained the above data from you as a user of the app because you provided us with this information. We make every effort to ensure that only data about minors is collected with parental consent. If you believe we have collected personal data from a minor without such consent, please contact us.

Article 4 What rights do you have regarding this data?
The General Data Protection Regulation grants you certain rights regarding the personal data you have allowed us to process.

Access - You can request to access your data at any time.

Modification - If, based on access, you wish to have your data adjusted, improved, supplemented, shielded, or deleted, you can make such a request. You can also adjust some data yourself in your dashboard.

Objection - You can object to the processing of your data based on a balancing of interests.

Data Portability - If you wish to transfer your data to another provider, we will provide your data in a structured and commonly used digital format.

Withdrawal - If we have processed data based on your explicit consent, you have the right to withdraw that consent. This may affect the services and features we can provide.

To exercise your rights, you can send a request, along with a copy of your identity document (with your Citizen Service Number and photo obscured), to privacy@toverland.nl. We will assess your request as soon as possible, but no later than within 30 calendar days. If we cannot fulfill your request, we will inform you of the reasons for our refusal.

Article 5 Who receives your data?
We will not disclose your data to third parties unless it is necessary for business operations or required by a legal obligation. Your data may be passed on to processors and the app developer 51North for the purpose of executing the agreement. We have entered into data processing agreements with these third parties to protect your privacy to the fullest extent. We will not sell your data to third parties.

The data we store is kept within Europe. If we process your data outside the European Economic Area (EEA), we will ensure appropriate security measures.

Article 6 Automated decision-making and profiling
We may use automated decision-making based on data, actions, or omissions you provide. This may result in certain parts of our app being unavailable to you. You are always welcome to express your views on automated decisions and have them reviewed by a third party.

Article 7 Final provisions
We recommend that you regularly consult this privacy statement as we may make changes to our policy. If you have any questions about this statement or how we use your data, please email privacy@toverland.nl. If you have a complaint about how we handle your data, please let us know. You can also contact the Dutch Data Protection Authority.

Toverland B.V. uses cookies. Cookies are small bits of information which are downloaded via your browser when you visit our website and then stored on your hard drive or in the memory of the device with which you are visiting our website. The information will be recognised when you visit our website again. Cookies will not damage any of your devices.

Article 1: What type of cookies do we use?
Below you can find a summary of the type of cookies we use on our website toverland.com, and why we are doing this.

Functional cookies
We use functional cookies. These ensure that our website works correctly so that we can show you which services and products we offer and also to guarantee a user friendly experience for our website. Using functional cookies means that you don’t have to enter the same information all the time, because it has been stored.

Analytical cookies
To make our website possible and to optimise it, we use analytics services. It is in our commercial interest to use the data of your surfing behaviour to analyse our service and to make improvements where needed. We will track your use of our website using Google Analytics combined with Google Tag Manager, Google Studio, Search console and Microsoft Clarity. These cookies know if you have visited our website before. A cookie is created for your first visit only and is used again with your next visit. This cookie is for statistical purposes only, collecting amongst others information about the unique number of visits, which pages are viewed and for how long. To count the number of page views, we use JavaScript. This way we can determine which content you find the most interesting as a user. Cookies placed by Google are kept for two years.

The protection of your privacy is very important to us and that’s why we have taken the following steps with regards to analytical cookies to ensure the least impact on your privacy:

We have made a data processing agreement with these analytics providers and agreed that your data will not be used for any other purposes. We also agreed that a part of your IP-address will be concealed. Because statistics are collected anonymously, analytical cookies are placed without your permission.

Tracking cookies We use third-party tracking cookies on our website, including Facebook, to enable us to make personalised offers based on your surfing behaviour. After leaving our website, your device is recognised when visiting another website in the same advertising range. This allows us to show our adverts on other websites. We only use the data to show you these adverts and will not link it to other files.

We also use Facebook conversions api. Cookies aren’t used here. First-party data, like your name, email, phone number and location are sent to Facebook, not via your browser but directly via our server. We do this to measure the impact of our adverts and conversion and to improve our adverts with Custom Audiences.

We have placed social plugins on our website. These social share buttons allow you to share our messages and articles on your platforms. Facebook, Twitter, LinkedIn and your mail provider will place cookies on your device when you use these buttons. These cookies are mainly for the optimisation of your user experience, but also allows them to place tracking cookies that follow your surfing behaviour across multiple websites.

Google’s reCAPTCHA also places tracking cookies. Their task is to provide a risk score based on your behaviour and other factors. This risk score helps Google to determine whether you are a legitimate user or a spambot. As a legitimate user you must confirm that you aren’t a robot.

Finally, the embedded content of YouTube, Juicer, ISSUU and Google Maps can contain marketing cookies on our website. It means that your user data will only be sent to these parties when you either click or play their content. The collected information is not accessible for us as website owners. It is your choice whether or not you permit placement of this type of cookies. It also means that you cannot view the embedded content automatically if you don’t allow placement.

Article 2: Removing cookies
When you visit our website for the first time, we show a pop-up with an explanation about cookies and the question which cookies you want to accept. Cookies that aren’t strictly necessary to run the website are only placed after your permission. You can retract this permission at any given moment. If you don’t want this website to place cookies (any more), you can change your browser settings so that it doesn’t accept cookies and remove all the existing ones. You must change these settings in every browser on any device. However, it may have an impact on the services and functions that we offer.

Please note: when you disable cookies in your browser or use an ad-blocker, your data will still be shared with Facebook via conversions api. Our cookie banner, however, will allow you to disable these other technologies.

Article 3: Final provisions
We advise you to regularly view this statement because we can make changes to our policy. Any changes will be announced on our website, In case you have any questions about this statement or our cookies, please send an email to privacy@toverland.nl