Toverland B.V. values your privacy greatly. We will process and use your data in a secure manner, in full compliance with the General Data Protection Regulation (GDPR). In this privacy statement, we will explain the data we collect from you and the reasons behind it. You will also find information about your rights regarding this data processing in this statement. If you have any questions about your privacy, please contact us at privacy@toverland.nl.

Article 1 Who are we?

Toverland B.V. is a Private Limited Company, located at Toverlaan 2, (5975 MR) Sevenum. We are registered in the Chamber of Commerce under number 14067923. We are the data controller for your personal information.

Article 2 What data do we use?

Here, you can find an overview of the data we process from you, why we do this, the legal basis for processing your data, and how long we will retain this data.

Through the Toverland app, you can access information such as waiting times, showtimes, opening hours, as well as a park map with navigation features and the ability to create a favorites list.

We process your name, email, and other necessary data to grant you access to our app. With this information, you can create an account, allowing us to personalize your app experience as much as possible. This process also involves the processing of data from your device and a password. Creating an account is not mandatory to use the app.

When you purchase tickets through the app, we also process your name, email, and payment details. Optionally, you can also provide your postal code, country, and date of birth.

On the map, if you enable location services, you can see your current location in the park and navigate to your next destination. Providing this data is not mandatory, but this feature will not work fully without it. Your location data is limited to the app and will not be stored by us. Push notifications related to your location data may also be sent to you if you give your consent.

We use this data to make you a satisfied app user.

In case you have a complaint about our services, we will process your name, email, phone number, and the content of and communication about this complaint in order to provide the best possible solution. We use this data for the optimal execution of the agreement. Data related to complaints will be deleted 1 year after resolution.

To enable and optimize our app, we use analytics services. We have a commercial interest in using your browsing behavior and related data to analyze our service and make necessary improvements. We will track your app usage with Google Analytics 4, Heatmaps, and Clarity, and we are bound by the retention periods of these service providers. These services use cookies.

However, we highly prioritize protecting your privacy. Therefore, we have taken the following measures regarding these analytical cookies to minimize the impact on your privacy:

We have entered into data processing agreements with these providers, agreeing that they will not use your data for other purposes, and we mask a part of your IP address. Since the statistics are collected anonymously, no consent is required for placing analytical cookies.

To enable the posting of reviews about our services, we process the content of your message, along with your name and/or company name and logo if desired. Reviews about our services may be posted on our website and social media channels for commercial purposes and will be removed when they are no longer representative of our business operations or if you request their removal.

Article 3 How do we obtain this data?

We have obtained the above data from you as a user of the app because you provided us with this information. We make every effort to ensure that only data about minors is collected with parental consent. If you believe we have collected personal data from a minor without such consent, please contact us.

Article 4 What rights do you have regarding this data?

The General Data Protection Regulation grants you certain rights regarding the personal data you have allowed us to process.

Access - You can request to access your data at any time.

Modification - If, based on access, you wish to have your data adjusted, improved, supplemented, shielded, or deleted, you can make such a request. You can also adjust some data yourself in your dashboard.

Objection - You can object to the processing of your data based on a balancing of interests.

Data Portability - If you wish to transfer your data to another provider, we will provide your data in a structured and commonly used digital format.

Withdrawal - If we have processed data based on your explicit consent, you have the right to withdraw that consent. This may affect the services and features we can provide.

To exercise your rights, you can send a request, along with a copy of your identity document (with your Citizen Service Number and photo obscured), to privacy@toverland.nl. We will assess your request as soon as possible, but no later than within 30 calendar days. If we cannot fulfill your request, we will inform you of the reasons for our refusal.

Article 5 Who receives your data?

We will not disclose your data to third parties unless it is necessary for business operations or required by a legal obligation. Your data may be passed on to processors and the app developer 51North for the purpose of executing the agreement. We have entered into data processing agreements with these third parties to protect your privacy to the fullest extent. We will not sell your data to third parties.

The data we store is kept within Europe. If we process your data outside the European Economic Area (EEA), we will ensure appropriate security measures.

Article 6 Automated decision-making and profiling

We may use automated decision-making based on data, actions, or omissions you provide. This may result in certain parts of our app being unavailable to you. You are always welcome to express your views on automated decisions and have them reviewed by a third party.

Article 7 Final provisions

We recommend that you regularly consult this privacy statement as we may make changes to our policy. If you have any questions about this statement or how we use your data, please email privacy@toverland.nl. If you have a complaint about how we handle your data, please let us know. You can also contact the Dutch Data Protection Authority.